Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to
Pratt's Professional Chimney Service
30722 Geneva Rd
Salem, WI 53168
Cookies are small files placed on Your device.
Country refers to Wisconsin, United States.
Device means any device that can access the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Website refers to Pratt's Chimney, accessible from:
http://www.prattschimney.com
Service Provider means any third party who processes data on behalf of the Company.
Usage Data refers to data collected automatically from the Service.
You means the individual accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide personally identifiable information including but not limited to:
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First and last name
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Email address
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Phone number
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Address, State, ZIP/Postal code, City
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Usage Data
SMS/Text Messaging Communications
If You provide Your phone number and consent to receive text messages from Us, the following terms apply:
Opt-In
By submitting Your phone number through Our website forms, service request forms, estimate requests, or other communication methods and checking the consent box for SMS communications, You expressly consent to receive text messages (SMS and MMS) from Pratt’s Professional Chimney Service.
These messages may include:
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Appointment confirmations
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Appointment reminders
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Service updates
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Estimate follow-ups
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Billing notifications
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Customer service responses
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Promotional or marketing messages (if separately consented to)
Consent to receive SMS messages is not a condition of purchase.
Message Frequency
Message frequency may vary depending on Your interaction with Us.
Message and Data Rates
Standard message and data rates may apply according to Your mobile carrier plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After You send STOP, You will receive a confirmation message and will no longer receive SMS messages from Us unless You re-enroll.
For help, reply:
HELP
Or contact us directly at:
📧 prattschimney@gmail.com
📞 (Insert business phone number here)
Data Sharing for SMS
We do not sell, rent, or share Your phone number with third parties for marketing purposes.
We may share Your phone number with trusted Service Providers solely for the purpose of delivering SMS communications on Our behalf (such as our CRM or messaging platform provider). These providers are contractually obligated to protect Your data.
Tracking Technologies and Cookies
(Keep your existing cookie section as-is — no major changes required.)
Use of Your Personal Data
The Company may use Personal Data for:
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Providing and maintaining our Service
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Managing Your Account
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Performing contracts and service agreements
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Contacting You via email, phone, or SMS
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Marketing communications (with consent)
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Business transfers
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Legal compliance
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Internal analytics and improvements
Sharing of Personal Information
We may share Your information:
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With Service Providers (CRM, scheduling software, payment processors, SMS platforms)
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During business transfers
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With Affiliates
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With Your consent
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When required by law
We do not sell personal information to third parties.
Retention of Personal Data
We retain Personal Data only as long as necessary to:
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Provide services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Security of Your Personal Data
We use commercially reasonable administrative, technical, and physical safeguards to protect Your Personal Data. However, no method of transmission over the Internet is 100% secure.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect Personal Data from children under 13.
Links to Other Websites
We are not responsible for the privacy practices of third-party websites linked from Our Service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If You have any questions about this Privacy Policy, You can contact us:
Pratt’s Professional Chimney Service
30722 Geneva Rd
Salem, WI 53168
